Privacy Policy
Updated 2026-09-09
Who we are. CueWing is provided by InnovaLabWorks, 9547-8715 Quebec Inc., Montreal, Canada. This policy applies to the installed app and its updates at this existing support address.
Show records and private iCloud. Shows, cues, roles, notes, and recorded calling runs are stored on your device. When iCloud is available, the app synchronizes records through your private CloudKit database on your Apple Account across supported devices. Your paired Apple Watch exchanges show and calling data with your iPhone through WatchConnectivity. InnovaLabWorks does not receive your show records unless you choose to send them to us in a support message or shared export. There is no separate InnovaLabWorks account, in-app analytics, or advertising tracking.
Support information. When you choose Send, the in-app support form sends your selected topic, optional name, reply email, message, app identity, version and build, device model, operating system version, and locale. The web form sends the topic, optional name, email, and message you enter. Show records are not automatically attached. We use support information to reply, diagnose problems, secure the service, and meet legal obligations; not for advertising or sale.
Processing and retention. Requests travel over HTTPS through Cloudflare and normally become a ClickUp support case. If case creation fails, a fallback copy may remain in Cloudflare KV for up to 90 days. Support alerts may also be sent through Resend. These service providers may process information outside your province or country. Support cases and alert emails remain until separately deleted; deleting the app or its show records does not delete them. Select Privacy request in the support form to request access, correction, or deletion, subject to legal retention requirements.
Web pages. Browser support and legal pages may use Cloudflare Web Analytics for page views and loading performance. These browser measurements are separate from the native app and do not access its show records. Cloudflare also processes connection information needed to deliver and protect its services.
Apple services. The app sends its bundle identifier to Apple's public lookup service to check for updates. Apple processes purchases and provides entitlement status to the app; InnovaLabWorks does not receive payment card details. Device and iCloud backups are controlled by your Apple settings.
Exports and recovery. Requested exports may contain show or recorded-run information. You choose their destination and sharing. Recovery copies may preserve calling actions while synchronization needs attention; exporting a copy does not confirm synchronization or remove an original Watch action.
Deletion. Delete All My Data removes app records on the device and requests deletion through private iCloud synchronization. Other devices must synchronize to receive those changes. Local recovery copies are removed after record deletion succeeds. Separately exported files, Apple backups, and support submissions require separate deletion. Deleting the app alone does not guarantee removal of iCloud records.
Contact. Use the support form for privacy questions, access, correction, or deletion requests.